Waeal J Obidallah, Bijan Raahemi, Fahad Saleh Alaieri
In Proceedings of the 6th International Conference on Management of Emergent Digital EcoSystems (MEDES '14). ACM, New York, NY, USA, , Article 9 , 6 pages. DOI=http://dx.doi.org/10.1145/2668260.2668263
Publication year: 2014

Abstract:

Business processes and services of Service Oriented Virtual Organizations are subject to change to meet the internal and external requirements of the competitive and rapidly changing environment they operate in. Efficient and practical change management solutions are needed to enable partners to gain insight on the procedures and the processes which can be used to facilitate the process of change. This paper presents a procedural change management framework to facilitate the process of change allowing the participating partners in a Virtual Organization to initiate, assess, collaborate, authorize, implement, evaluate and control changes in the SOVO. The solution consists of a multi-layered procedural framework, including the six layers of change processes, change actors, change control requirements and related management interfaces. It is derived from Information Technology Infrastructure Library (ITIL V3), Engineering Change Management (ECM) and European Collaborative Networked Organizations Leadership initiative (ECOLEAD) best practices and recommendations and customized to fit SOVO requirements and challenges. We present the implementation of six layers of changes processes using the IBM Business Process Manager (BPM) and the implementation architecture of the change management console to facilitate the process of change in SOVO.